How To Fix ICL395 - Payment &1, item &2, item cat.&3, ben.type &4: Not cross subclaim type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 395

• Message text: Payment &1, item &2, item cat.&3, ben.type &4: Not cross subclaim type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL395 - Payment &1, item &2, item cat.&3, ben.type &4: Not cross subclaim type ?

  The SAP error message ICL395 typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that there is an issue with the payment processing related to subclaim types. Here’s a breakdown of the components of the error message and potential solutions:
  Cause:
  
  Subclaim Type Mismatch: The error suggests that the payment being processed is not compatible with the specified subclaim type. This could happen if the payment is being applied to a subclaim that does not allow for that type of payment or if the configuration does not support the transaction.
  Incorrect Item Category: The item category specified in the payment may not be valid for the type of subclaim being processed.
  Benefit Type Issues: The benefit type associated with the payment may not align with the subclaim type, leading to this error.
  
  Solution:
  
  Check Subclaim Type Configuration: Review the configuration of the subclaim types in the system. Ensure that the payment type you are trying to process is allowed for the specified subclaim type.
  Verify Item Category: Ensure that the item category being used in the payment is appropriate for the subclaim type. You may need to adjust the item category or the payment type to resolve the issue.
  Review Benefit Type: Check the benefit type associated with the payment. Make sure it is compatible with the subclaim type. If necessary, update the benefit type to one that is valid for the subclaim.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling claims and payments to ensure compliance with the required configurations.
  Testing: After making changes, test the payment process again to confirm that the error has been resolved.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration settings.
  Transaction Codes: Familiarize yourself with transaction codes related to claims management (e.g., ICLM, ICLD) to navigate the system effectively.
  User Roles and Authorizations: Ensure that the user processing the payment has the necessary authorizations to handle the specific subclaim types and payment categories.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP Claims Management for further assistance.