How To Fix ICL348 - No user found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 348

• Message text: No user found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL348 - No user found ?

  The SAP error message ICL348 ("No user found") typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar modules where user data is being accessed or processed. This error indicates that the system could not find a user record that matches the criteria specified in the request.
  Causes:
  
  User Not Created: The user may not have been created in the system.
  Incorrect User ID: The user ID or identifier being used in the transaction may be incorrect or misspelled.
  User Deactivation: The user may have been deactivated or deleted from the system.
  Authorization Issues: There may be authorization issues preventing the system from accessing user data.
  Data Synchronization Issues: If the system relies on external data sources, there may be synchronization issues leading to missing user records.
  
  Solutions:
  
  Verify User Existence: Check if the user exists in the system. You can do this by navigating to the user management area in SAP and searching for the user ID.
  Check User ID: Ensure that the user ID being used is correct. Look for any typos or formatting issues.
  User Activation: If the user exists but is inactive, reactivate the user account.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the required data. This may involve checking roles and permissions.
  Data Synchronization: If the user data is sourced from an external system, ensure that the data is synchronized correctly. You may need to run a data import or synchronization job.
  Consult Logs: Check the application logs for more detailed error messages that may provide additional context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance) to manage user accounts.
  SAP Notes: Search for SAP Notes related to ICL348 for any known issues or patches that may address the problem.
  Documentation: Review the SAP documentation for the specific module you are working with to understand user management and error handling better.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the ICL348 error in your SAP environment.