How To Fix ICL321 - Insured object &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 321

• Message text: Insured object &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL321 - Insured object &1 not found ?

  The SAP error message ICL321, which states "Insured object &1 not found," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that the system is unable to locate the specified insured object (e.g., a policy, contract, or asset) in the database.
  Cause:
  
  Incorrect Object Reference: The insured object ID provided in the transaction may be incorrect or does not exist in the system.
  Data Deletion: The insured object may have been deleted or archived, making it unavailable for the current transaction.
  Authorization Issues: The user may not have the necessary authorizations to view or access the insured object.
  Configuration Issues: There may be configuration issues in the insurance module that prevent the system from recognizing the insured object.
  
  Solution:
  
  Verify Object ID: Check the insured object ID you are using. Ensure that it is correct and exists in the system.
  Check Object Status: If the object was recently deleted or archived, verify its status in the database. You may need to restore it if it was deleted.
  Authorization Check: Ensure that you have the necessary permissions to access the insured object. Consult with your SAP security administrator if needed.
  Consult Documentation: Review the relevant SAP documentation or configuration settings to ensure that the insured object is properly set up in the system.
  Transaction Logs: Check transaction logs or system messages for additional details that may provide insight into why the object cannot be found.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to Claims Management (e.g., IC01, IC02) to navigate and verify insured objects.
  User Manuals: Refer to user manuals or training materials for the Claims Management module to understand how insured objects are managed and accessed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.