How To Fix ICL182 - Policy product changed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 182

• Message text: Policy product changed

What causes this issue?

There might be several reasons for this error message.
One of these reasons could be:
In IMG activity <ZK>Define Insurance Line of Business</> you have
assigned a certain policy product as the standard policy product to the
line of business. However, in IMG activity <ZK>Configure Policy Products
</> you have assigned another insurance line of business to this policy
product at the <ZK>Version of Policy Product</> level.
Assignment of the policy product to the insurance line of business (IMG
activity <ZK>Define Insurance Lines of Business</>) must be consistent
with the assignment of the insurance line of business to the policy
product (IMG activity <ZK>Configure Policy Products</>).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If the above reason applies, change the customizing settings so that the
assignment is consistent.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL182 - Policy product changed ?

  The SAP error message ICL182 ("Policy product changed") typically occurs in the context of the SAP Insurance module, particularly when dealing with insurance policies and their associated products. This error indicates that there has been a change in the product associated with a policy, which may lead to inconsistencies or issues in processing.
  Cause:
  
  Product Change: The most common cause of this error is that the product associated with the insurance policy has been modified or changed in the system. This could happen due to updates in product definitions, changes in coverage, or adjustments in pricing.
  Data Inconsistency: If there are inconsistencies between the policy data and the product data, such as changes in the product structure or attributes that are not reflected in the policy, this error may arise.
  Configuration Changes: Changes in the configuration settings of the insurance module or product settings can also trigger this error.
  
  Solution:
  
  Review Product Changes: Check the product that is associated with the policy to understand what changes have been made. This may involve reviewing the product configuration and any recent updates.
  Update Policy: If the product has changed, you may need to update the policy to align it with the new product specifications. This could involve reassigning the policy to the correct product or updating the policy details to reflect the changes.
  Data Consistency Check: Perform a consistency check to ensure that all related data (policy, product, coverage, etc.) is aligned and correct. This may involve running specific reports or using transaction codes that help identify inconsistencies.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of the insurance module you are using. There may be specific guidelines or patches available to address this issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may have additional tools or insights to help resolve the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you navigate policy and product management, such as IP01 (Create Policy), IP02 (Change Policy), and IP03 (Display Policy).
  SAP Notes: Check for any SAP Notes related to ICL182 or the specific insurance module you are using. These notes often contain fixes or workarounds for known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to identify the cause of the ICL182 error and implement a suitable solution.