How To Fix ICL150 - Some claim items are still open; pay or reject

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 150

• Message text: Some claim items are still open; pay or reject

What causes this issue?

You tried to close the claim or subclaim. This is not permitted,
because there are still open claim items.

System Response

The system does not permit you to close the claim or subclaim.

How to fix this error?

Create a payment for the open claim items, or
Reject the open claim items.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL150 - Some claim items are still open; pay or reject ?

  The SAP error message ICL150 indicates that there are still open claim items associated with a particular claim, and the system is prompting you to either pay or reject these items before proceeding. This message typically arises in the context of the SAP Claims Management module, which is used for processing insurance claims.
  Cause:
  
  Open Claim Items: The primary cause of this error is that there are one or more claim items that have not been fully processed. This could mean that they are still pending approval, payment, or rejection.
  Incomplete Processing: The claim items may not have been fully reviewed or processed, leading to the system not allowing the claim to be finalized.
  Configuration Issues: There may be configuration settings in the SAP system that require all claim items to be addressed before the claim can be closed.
  
  Solution:
  To resolve the ICL150 error, you can follow these steps:
  
  
  Review Open Claim Items:
  
  Navigate to the claim in question and review the associated claim items.
  Check the status of each item to determine which ones are still open.
  
  
  
  Process Open Items:
  
  Decide whether to pay or reject the open claim items. 
  If you choose to pay, ensure that the payment process is completed for those items.
  If you choose to reject, follow the necessary procedures to formally reject the items.
  
  
  
  Update Claim Status:
  
  After processing the open items, update the status of the claim accordingly.
  Ensure that all necessary documentation and approvals are in place.
  
  
  
  Consult Documentation:
  
  If you are unsure about the specific steps to take, refer to your organization's SAP documentation or user manuals for guidance on claims processing.
  
  
  
  Contact Support:
  
  If the issue persists after addressing the open items, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that you have the necessary permissions to process claims and claim items in the SAP system.
  Training and Resources: If you are new to SAP Claims Management, consider seeking training or resources that can help you understand the claims processing workflow better.
  
  By following these steps, you should be able to resolve the ICL150 error and proceed with your claims processing in SAP.