How To Fix ICL143 - Coverage referral &1 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 143

• Message text: Coverage referral &1 already exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL143 - Coverage referral &1 already exists ?

  The SAP error message ICL143, which states "Coverage referral &1 already exists," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims and coverage referrals. This error indicates that there is an attempt to create a coverage referral that already exists in the system.
  Cause:
  
  
  Duplicate Entry: The most common cause of this error is that a coverage referral with the same identifier (denoted by &1) already exists in the system. This could happen if:
  
  The user is trying to create a new coverage referral without checking for existing ones.
  There is a system error or a glitch that leads to duplicate entries being attempted.
  
  
  
  Data Integrity Issues: Sometimes, data integrity issues or inconsistencies in the database can lead to this error, especially if there are multiple users or processes trying to create or modify coverage referrals simultaneously.
  
  
  Solution:
  
  
  Check Existing Referrals: Before creating a new coverage referral, check the existing referrals in the system to ensure that one with the same identifier does not already exist. You can do this by:
  
  Navigating to the relevant transaction or report in SAP that lists coverage referrals.
  Searching for the identifier mentioned in the error message.
  
  
  
  Modify Existing Referral: If a referral with the same identifier exists and needs to be updated, consider modifying the existing referral instead of creating a new one.
  
  
  Consult Documentation: Review the SAP documentation or help files related to coverage referrals to ensure that you are following the correct procedures for creating or managing referrals.
  
  
  System Check: If you suspect a system error or data integrity issue, it may be necessary to:
  
  Run consistency checks on the database.
  Consult with your SAP Basis or technical team to investigate any underlying issues.
  
  
  
  User Training: Ensure that users are trained on how to properly manage coverage referrals to avoid duplicate entries in the future.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing claims and coverage referrals, such as:
  
  ICL01: Create Coverage Referral
  ICL02: Change Coverage Referral
  ICL03: Display Coverage Referral
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  
  
  Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant context.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.