How To Fix ICL069 - No internal claim type found to match the entries

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 069

• Message text: No internal claim type found to match the entries

What causes this issue?

Customizing is incomplete.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Complete the entries in table TICL062.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL069 - No internal claim type found to match the entries ?

  The SAP error message ICL069: No internal claim type found to match the entries typically occurs in the context of the SAP Claims Management module. This error indicates that the system could not find a matching internal claim type for the entries you are trying to process. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Configuration: The internal claim type you are trying to use may not be configured in the system.
  Incorrect Claim Type: The claim type entered may not correspond to the expected values or may be misspelled.
  Data Entry Errors: There may be errors in the data entry, such as incorrect parameters or missing mandatory fields.
  Authorization Issues: The user may not have the necessary authorizations to access the claim type.
  Versioning Issues: If there are multiple versions of claim types, the system may be referencing an outdated or incorrect version.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the configuration settings for Claims Management in SAP and verify that the internal claim type is defined correctly.
  Ensure that the claim type is active and properly linked to the relevant processes.
  
  
  
  Verify Claim Type:
  
  Double-check the claim type you are entering for any typos or incorrect values.
  Ensure that the claim type is valid for the specific transaction you are processing.
  
  
  
  Review Data Entry:
  
  Ensure that all required fields are filled out correctly and that there are no missing entries.
  Validate the data against the expected formats and values.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and process the claim type.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to Claims Management for any specific requirements or configurations that may be needed.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to Claims Management and the specific error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as ICL01 (Create Claim) or ICL02 (Change Claim).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.