How To Fix ICL068 - Enter an incident type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 068

• Message text: Enter an incident type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL068 - Enter an incident type ?

  The SAP error message ICL068 ("Enter an incident type") typically occurs in the context of the SAP Claims Management module, particularly when users are trying to create or process an incident without specifying the required incident type.
  Cause:
  The error is triggered when the system expects an incident type to be entered, but it is either missing or not properly defined in the transaction. This can happen due to:
  
  Missing Input: The user did not select or enter an incident type in the relevant field.
  Configuration Issues: The incident types may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary permissions to view or select incident types.
  
  Solution:
  To resolve the ICL068 error, you can take the following steps:
  
  
  Enter Incident Type: Ensure that you are entering a valid incident type in the designated field. Check if the field is mandatory and make sure to fill it out.
  
  
  Check Configuration:
  
  Go to the configuration settings for incident types in the SAP system. This can usually be found in the IMG (Implementation Guide) under the Claims Management section.
  Verify that the incident types are defined and active. If they are not, you may need to create or activate them.
  
  
  
  User Authorization: Ensure that the user has the necessary authorizations to access and select incident types. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  Consult Documentation: If you are unsure about the correct incident types to use, refer to your organization's documentation or SAP help resources for guidance on the specific incident types relevant to your business processes.
  
  
  Testing: After making the necessary changes, try to recreate the incident to see if the error persists.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICL01 (Create Incident) or ICL02 (Change Incident), to understand where the error might be occurring.
  User Training: If this error is common among users, consider providing training on how to properly enter incident types and navigate the Claims Management module.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.