How To Fix ICL060 - Select a claim item

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 060

• Message text: Select a claim item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL060 - Select a claim item ?

  The SAP error message ICL060 ("Select a claim item") typically occurs in the context of the SAP Claims Management module, particularly when a user is trying to process or manage claims but has not selected a specific claim item to work with. This error can arise in various scenarios, such as when trying to perform actions like editing, deleting, or viewing details of a claim.
  Cause:
  The primary cause of this error is that the user has not selected any claim item from the list or the selection criteria did not return any items. This can happen if:
  
  The user is trying to execute a function without having highlighted a specific claim item.
  The claim item list is empty due to filters or selection criteria that do not match any existing claims.
  There may be a misunderstanding of the user interface, leading to the assumption that an item is selected when it is not.
  
  Solution:
  To resolve the ICL060 error, you can follow these steps:
  
  
  Select a Claim Item: Ensure that you have selected a claim item from the list. Click on the desired claim to highlight it before proceeding with any actions.
  
  
  Check Filters: If the list of claim items is empty, check any filters or selection criteria you have applied. Adjust them to ensure that they include the relevant claims.
  
  
  Refresh the List: If you believe there should be claim items available, try refreshing the list or re-running the selection criteria to see if any items appear.
  
  
  User Permissions: Ensure that you have the necessary permissions to view and select claim items. If you suspect a permissions issue, contact your SAP administrator.
  
  
  Consult Documentation: If you are unsure about the process, refer to the SAP documentation or user manuals related to Claims Management for guidance on how to select and manage claim items.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Training: If this error is common among users, consider providing additional training on how to navigate the Claims Management module effectively.
  System Configuration: Sometimes, system configuration issues can lead to unexpected behavior. Ensure that the Claims Management module is configured correctly.
  
  By following these steps, you should be able to resolve the ICL060 error and continue working with claim items in SAP.