How To Fix ICL021 - No items in claim item list

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 021

• Message text: No items in claim item list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL021 - No items in claim item list ?

  The SAP error message ICL021 ("No items in claim item list") typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that the system is unable to find any items associated with the claim you are trying to process or view.
  Cause:
  
  No Items Entered: The most straightforward cause is that no items have been entered for the claim. This could happen if the claim was created but no associated items were added.
  Incorrect Claim Number: The claim number you are trying to access may not have any items linked to it, or it may be incorrect.
  Data Deletion: Items that were previously associated with the claim may have been deleted or not saved properly.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to view the items associated with the claim.
  System Configuration: There may be configuration issues in the SAP system that prevent items from being displayed.
  
  Solution:
  
  Check Claim Items: Verify that items have been correctly entered for the claim. You can do this by navigating to the claim in the SAP system and checking the associated items.
  Verify Claim Number: Ensure that you are using the correct claim number. Double-check for any typographical errors.
  Re-enter Items: If items were deleted or not saved, you may need to re-enter them into the claim.
  User Authorization: Check if you have the necessary permissions to view the claim items. If not, contact your system administrator to grant the required access.
  Consult Documentation: Review the SAP documentation or help files related to Claims Management for any specific instructions or troubleshooting steps.
  System Configuration: If the issue persists, it may be necessary to consult with your SAP Basis or technical team to check for any configuration issues or system errors.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL021 error. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as ICL01 (Create Claim) and ICL02 (Change Claim), to ensure you are navigating the system correctly.
  User Training: If this error is common among users, consider providing training or documentation to help users understand how to properly enter and manage claim items.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.