How To Fix ICL015 - Claim number &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 015

• Message text: Claim number &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL015 - Claim number &1 does not exist ?

  The SAP error message ICL015, which states "Claim number &1 does not exist," typically occurs in the context of the SAP Claims Management module. This error indicates that the system cannot find a claim with the specified claim number. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Claim Number: The claim number entered may be incorrect or mistyped.
  Claim Not Created: The claim may not have been created or saved in the system.
  Data Deletion: The claim could have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to view the claim.
  System Configuration: There may be issues with the configuration of the Claims Management module.
  
  Solutions:
  
  Verify Claim Number: Double-check the claim number for any typographical errors. Ensure that you are using the correct format.
  Check Claim Existence: Use transaction codes like ICL01 (Create Claim) or ICL02 (Change Claim) to search for the claim. If it does not appear, it may not exist.
  Review Deletion/Archiving: Check if the claim has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  User Authorization: Ensure that you have the necessary authorizations to access the claim. Contact your system administrator if you suspect authorization issues.
  Consult Configuration: If the issue persists, consult with your SAP Basis or configuration team to ensure that the Claims Management module is set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICL01, ICL02, ICL03 (Display Claim), and ICL04 (Display Claim History).
  SAP Notes: Check SAP Notes for any known issues or patches related to the Claims Management module that might address this error.
  Documentation: Review SAP documentation or user manuals for Claims Management to understand the processes and requirements for claim creation and management.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support or your internal IT support team for further assistance.