How To Fix ICL013 - Unable to lock claim &1

ICL013 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 013

• Message text: Unable to lock claim &1

What causes this issue?

A system error is preventing you from being able to lock the
<DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</>.

System Response

You cannot process the claim in change mode at the moment.

How to fix this error?

Switch to display mode, or try to process the claim again later on.

Error message extract from SAP system. Copyright SAP SE.

ICL013 - Details

• The SAP error message ICL013 "Unable to lock claim &1" typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to lock a specific claim for processing, which can happen for several reasons. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Concurrent Access: Another user or process is currently accessing or modifying the claim, preventing your session from locking it.
  System Configuration: There may be configuration settings that affect how claims are locked and accessed.
  Database Locking Issues: The database may have locking issues that prevent the claim from being locked.
  Transaction Errors: An error in a previous transaction may have left the claim in a state that cannot be locked.
  User Authorizations: The user may not have the necessary authorizations to lock the claim.
  
  Solutions:
  
  Wait and Retry: If the claim is being accessed by another user, wait for a short period and then try