How To Fix ICF_SYSTEM_LOGIN065 - The user is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: ICF_SYSTEM_LOGIN - Messages for System Logon

• Message number: 065

• Message text: The user is locked

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICF_SYSTEM_LOGIN065 - The user is locked ?

  The SAP error message ICF_SYSTEM_LOGIN065 indicates that the user account you are trying to log in with is locked. This can happen for various reasons, such as too many failed login attempts, administrative actions, or security policies.
  Causes:
  
  Too Many Failed Login Attempts: If a user enters incorrect credentials multiple times, the system may lock the account as a security measure.
  Manual Locking: An administrator may have manually locked the user account for security reasons or due to inactivity.
  Password Expiration: If the user's password has expired and they have not changed it, the account may be locked.
  Security Policies: Organizational security policies may dictate that accounts be locked after a certain number of failed login attempts.
  
  Solutions:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the username and click on the "Display" button, then choose the "Lock/Unlock" option to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any other relevant settings.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Review the security policies in place to understand the lockout thresholds and adjust them if necessary.
  
  
  
  User Education:
  
  Educate users about password policies and the importance of entering correct credentials to avoid account lockouts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for unlocking multiple users)
  SUIM: User Information System (to check user status and logs)
  
  
  
  System Logs: Check the system logs (transaction SM21) for any related entries that might provide more context on why the account was locked.
  
  
  Security Settings: Review the security settings in transaction RZ11 for parameters related to user lockout policies, such as login/failure_count and login/failure_interval.
  
  
  SAP Notes: Check SAP Notes for any specific issues or patches related to user management and account locking.
  
  
  By following these steps, you should be able to resolve the issue related to the locked user account and prevent future occurrences.