How To Fix ICF_SYSTEM_LOGIN074 - SSO logon not possible; cookies must be activated in the browser

SAP Error Message - Details

• Message type: E = Error

• Message class: ICF_SYSTEM_LOGIN - Messages for System Logon

• Message number: 074

• Message text: SSO logon not possible; cookies must be activated in the browser

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Activate cookies in your Web browser.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICF_SYSTEM_LOGIN074 - SSO logon not possible; cookies must be activated in the browser ?

  The SAP error message ICF_SYSTEM_LOGIN074 indicates that Single Sign-On (SSO) logon is not possible because cookies must be activated in the browser. This error typically occurs when a user attempts to access an SAP system that requires SSO, but the browser settings do not allow cookies, which are essential for the SSO process to function correctly.
  Cause:
  
  Cookies Disabled: The most common cause of this error is that cookies are disabled in the user's web browser settings.
  Browser Configuration: Some browsers may have specific configurations or extensions that block cookies.
  Security Settings: High security settings in the browser may prevent cookies from being stored.
  Third-party Cookies: If the SSO mechanism relies on third-party cookies, and these are blocked, it can lead to this error.
  
  Solution:
  To resolve the ICF_SYSTEM_LOGIN074 error, follow these steps:
  
  
  Enable Cookies:
  
  Google Chrome:
  
  Go to Settings > Privacy and security > Cookies and other site data.
  Ensure that "Allow all cookies" is selected or at least "Block third-party cookies in Incognito".
  
  
  Mozilla Firefox:
  
  Go to Options > Privacy & Security.
  Under the "Cookies and Site Data" section, ensure that cookies are enabled.
  
  
  Microsoft Edge:
  
  Go to Settings > Cookies and site permissions.
  Ensure that cookies are allowed.
  
  
  Safari:
  
  Go to Preferences > Privacy.
  Ensure that "Block all cookies" is not checked.
  
  
  
  
  
  Check Browser Extensions: Disable any browser extensions that may block cookies or interfere with the SSO process.
  
  
  Clear Browser Cache: Sometimes, clearing the browser cache can help resolve issues related to cookies.
  
  In most browsers, you can find this option under Settings > Privacy or History.
  
  
  
  Test in Incognito/Private Mode: Open a new incognito or private browsing window and try to access the SAP system again. This mode often has fewer restrictions and can help identify if the issue is related to browser settings or extensions.
  
  
  Check Security Software: Ensure that any security software (like antivirus or firewall) is not blocking cookies or the SSO process.
  
  
  Consult IT Support: If the issue persists, it may be necessary to consult your IT department or SAP Basis team for further assistance, as there may be server-side configurations that need to be addressed.
  
  
  Related Information:
  
  SSO Mechanism: SSO allows users to log in once and gain access to multiple applications without needing to log in again. It typically relies on cookies to maintain the session.
  Browser Compatibility: Ensure that the browser being used is compatible with the SAP system and supports the required SSO protocols.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding SSO configurations and requirements.
  
  By following these steps, you should be able to resolve the error and successfully log in using SSO.