How To Fix ICC_TR489 - Information about collective document number missing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_TR - Turkey

• Message number: 489

• Message text: Information about collective document number missing

What causes this issue?

Neither field BOE_GLOBAL-BORDRO nor field BOE_INTERN-XBLNR contain a
collective document number, which is vital for the printout.

How to fix this error?

Enter the necessary information.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_TR489 - Information about collective document number missing ?

  The SAP error message ICC_TR489, which states "Information about collective document number missing," typically occurs in the context of collective processing of documents in SAP, particularly in the area of financial transactions or document management. This error indicates that the system is unable to find the necessary information related to a collective document number that is required for processing.
  Causes:
  
  Missing Data: The collective document number may not have been created or may be missing from the database.
  Incorrect Configuration: There may be configuration issues in the system that prevent the proper linking of documents.
  Data Inconsistency: There could be inconsistencies in the data that prevent the system from recognizing the collective document.
  User Input Error: The user may have entered incorrect or incomplete information when trying to process the document.
  
  Solutions:
  
  Check Document Creation: Ensure that the collective document number has been created correctly. You can do this by checking the relevant transaction or report that generates collective documents.
  Review Configuration Settings: Verify the configuration settings related to document processing in the SAP system. This may involve checking the settings in the Financial Accounting (FI) or Controlling (CO) modules.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the database that may be causing the issue. This can often be done using transaction codes like SE16 or SE11 to view the relevant tables.
  Re-enter Information: If the error is due to user input, re-enter the information carefully, ensuring that all required fields are filled out correctly.
  Consult Documentation: Refer to SAP documentation or help files for specific guidance on the error message and related processes.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as FB03 (Display Document), FB02 (Change Document), or others related to document management.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the ICC_TR489 error and implement a solution to resolve it.