How To Fix /IBS/RB838 - RBD account &1 / &2 still has one position for a selected contract

SAP Error Message - Details

• Message type: E = Error

• Message class: /IBS/RB -

• Message number: 838

• Message text: RBD account &1 / &2 still has one position for a selected contract

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /IBS/RB838 - RBD account &1 / &2 still has one position for a selected contract ?

  The SAP error message /IBS/RB838 RBD account &1 / &2 still has one position for a selected contract typically occurs in the context of the SAP Retail or SAP S/4HANA systems, particularly when dealing with contract management or rebate processing. This error indicates that there is still an open position (or line item) associated with a specific contract that needs to be addressed before proceeding with further actions.
  Cause:
  
  Open Position: The primary cause of this error is that there is at least one open position (line item) related to the specified rebate account and contract. This means that the system is unable to complete the desired action (like closing the contract or processing a payment) because there are still pending transactions or entries that need to be resolved.
  Incomplete Processing: The contract may not have been fully processed, or there may be pending approvals or postings that have not been completed.
  Data Integrity Issues: There could be issues with data integrity, such as inconsistencies in the contract or account data.
  
  Solution:
  
  Review Open Positions: Check the specific rebate account and contract mentioned in the error message. You can do this by navigating to the relevant transaction in SAP and reviewing the open positions associated with that contract.
  Clear Open Items: If there are open items, you will need to either process them (e.g., complete the necessary postings, approvals, or payments) or resolve any discrepancies that may exist.
  Contract Closure: If you are trying to close a contract, ensure that all related transactions have been completed and that there are no outstanding positions.
  Consult Documentation: Refer to the SAP documentation or help files related to rebate processing and contract management for specific steps on how to handle open positions.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration and business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you view and manage contracts and rebate accounts, such as VBO1, VBO2, VBO3 for rebate agreements.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Authorizations: Ensure that you have the necessary permissions to view and modify the contracts and accounts in question.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.