How To Fix /IBS/RB820 - Customizing entry for /IBS/CRB_ARCHIVE does not exist: &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: /IBS/RB -

• Message number: 820

• Message text: Customizing entry for /IBS/CRB_ARCHIVE does not exist: &1 &2 &3 &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IBS/RB820 - Customizing entry for /IBS/CRB_ARCHIVE does not exist: &1 &2 &3 &4 ?

  The SAP error message /IBS/RB820 Customizing entry for /IBS/CRB_ARCHIVE does not exist: &1 &2 &3 &4 typically indicates that there is a missing customizing entry in the system for the specified archive object. This error is often encountered in the context of SAP applications that utilize the SAP Information Lifecycle Management (ILM) or similar archiving solutions.
  Cause:
  
  
  Missing Customizing Entry: The error suggests that the system is trying to access a customizing entry for the archive object /IBS/CRB_ARCHIVE, but it cannot find it. This could be due to:
  
  The customizing entry has not been created.
  The entry was deleted or not properly configured.
  The relevant customizing tables are not populated.
  
  
  
  Incorrect Configuration: There may be an issue with the configuration settings related to the archiving process, which could lead to the system being unable to locate the necessary entries.
  
  
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that resulted in missing entries.
  
  
  Solution:
  
  
  Check Customizing Entries:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant customizing settings for the archiving object /IBS/CRB_ARCHIVE.
  Ensure that the necessary entries exist and are correctly configured.
  
  
  
  Create Missing Entries:
  
  If the entries are missing, you may need to create them manually. Consult the documentation or your functional team to understand what values are required for the customizing entries.
  
  
  
  Transport Check:
  
  If the customizing entries were supposed to be transported from another system, check the transport logs for any errors or issues. You may need to re-transport the relevant customizing requests.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to the specific archiving object and its configuration. This can provide insights into what entries are required and how to set them up.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and SARI (Archive Information System) for managing archiving processes.
  SAP Notes: Search for SAP Notes related to the error message or the archiving object in the SAP Support Portal. There may be specific notes addressing known issues or providing additional guidance.
  Documentation: Review the SAP Help Portal for detailed documentation on archiving and ILM processes, which can provide context and best practices for configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.