How To Fix IBO_INBOX_FEEDER001 - Automatic refresh interval for inbox must not be 0

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_INBOX_FEEDER - Message class for the package IBO_INBOX_FEEDER

• Message number: 001

• Message text: Automatic refresh interval for inbox must not be 0

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_INBOX_FEEDER001 - Automatic refresh interval for inbox must not be 0 ?

  The SAP error message IBO_INBOX_FEEDER001 indicates that the automatic refresh interval for the inbox has been set to 0, which is not allowed. This error typically occurs in the context of SAP applications that utilize the inbox functionality, such as SAP Business Workflow or SAP Fiori applications.
  Cause:
  The primary cause of this error is that the configuration for the automatic refresh interval of the inbox has been incorrectly set to 0. This setting is usually found in the user settings or application configuration and is meant to define how often the inbox should refresh to check for new items.
  Solution:
  To resolve this error, you need to change the automatic refresh interval setting to a value greater than 0. Here are the steps to do this:
  
  
  Access User Settings:
  
  Log in to the SAP system.
  Navigate to the user settings. This can typically be done by going to the user profile or settings menu.
  
  
  
  Locate Inbox Settings:
  
  Look for the section related to inbox or workflow settings. This may vary depending on the specific SAP application you are using.
  
  
  
  Change Refresh Interval:
  
  Find the setting for the automatic refresh interval.
  Change the value from 0 to a positive integer (e.g., 5 seconds, 10 seconds, etc.).
  
  
  
  Save Changes:
  
  Save your changes and exit the settings menu.
  
  
  
  Test the Inbox:
  
  Go back to the inbox and check if the error persists. The inbox should now refresh automatically based on the interval you set.
  
  
  
  Related Information:
  
  SAP Notes and Documentation: If you continue to experience issues, you may want to check SAP Notes or documentation related to your specific version of SAP for any additional troubleshooting steps or known issues.
  User Roles and Permissions: Ensure that you have the necessary permissions to change user settings. If you do not, you may need to contact your system administrator.
  System Configuration: In some cases, the refresh interval might be controlled by system-wide settings. If you are unable to change it at the user level, consult with your SAP Basis or system administrator to check for any global configurations that might be affecting this setting.
  
  By following these steps, you should be able to resolve the error and ensure that your inbox refreshes correctly.