How To Fix /IAM/NOTIFIER109 - Error during sending of SMS text message; check application log

SAP Error Message - Details

• Message type: E = Error

• Message class: /IAM/NOTIFIER -

• Message number: 109

• Message text: Error during sending of SMS text message; check application log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IAM/NOTIFIER109 - Error during sending of SMS text message; check application log ?

  The SAP error message /IAM/NOTIFIER109 indicates that there was an error during the process of sending an SMS text message. This error typically arises in the context of the SAP Identity Access Management (IAM) module, which may be trying to send notifications via SMS but encounters issues in the process.
  Possible Causes:
  
  Configuration Issues: The SMS gateway or service may not be properly configured in the SAP system. This includes incorrect settings for the SMS provider or missing credentials.
  Network Issues: There may be connectivity problems between the SAP system and the SMS gateway, preventing messages from being sent.
  Service Availability: The SMS service provider may be down or experiencing issues, leading to failed message delivery.
  Application Log Errors: There may be additional errors logged in the application log that provide more context about the failure.
  Message Format: The SMS message may contain invalid characters or exceed the length limit imposed by the SMS service.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the SMS gateway in the SAP system. Ensure that all required parameters (like API keys, URLs, etc.) are correctly set.
  Review Application Logs: Access the application logs (transaction SLG1) to find more detailed error messages related to the SMS sending process. This can provide insights into what went wrong.
  Test Connectivity: Ensure that the SAP system can reach the SMS gateway. You can perform a network test or ping the SMS service endpoint.
  Contact SMS Provider: If the configuration seems correct, contact the SMS service provider to check if there are any known issues or outages.
  Validate Message Content: Ensure that the content of the SMS message adheres to the requirements of the SMS service, including character limits and formatting.
  Retry Sending: If the issue was temporary, retry sending the SMS after addressing any identified problems.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to investigate further.
  Documentation: Refer to SAP documentation for the specific version you are using, as there may be updates or patches that address known issues.
  Support: If the problem persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the /IAM/NOTIFIER109 error effectively.