How To Fix /IAM/INTEGRATION038 - Customer &1 does not exist in system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /IAM/INTEGRATION -

• Message number: 038

• Message text: Customer &1 does not exist in system &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IAM/INTEGRATION038 - Customer &1 does not exist in system &2 ?

  The SAP error message /IAM/INTEGRATION038 Customer &1 does not exist in system &2 typically indicates that the system is trying to access or process a customer record that cannot be found in the specified system. This error is often encountered in scenarios involving integration between different SAP systems or when working with customer data in modules like SAP Customer Relationship Management (CRM) or SAP S/4HANA.
  Cause:
  
  Non-Existent Customer: The customer ID (&1) being referenced does not exist in the target system (&2).
  Data Synchronization Issues: There may be a delay or failure in the data synchronization process between systems, leading to the customer not being available in the target system.
  Incorrect Configuration: The integration configuration might be incorrect, leading to the wrong system being referenced or the wrong customer ID being used.
  Authorization Issues: The user or process attempting to access the customer data may not have the necessary permissions to view the customer in the target system.
  
  Solution:
  
  Verify Customer Existence: Check if the customer ID exists in the target system. You can do this by using transaction codes like XD03 (Display Customer) or BP (Business Partner) in the target system.
  Data Synchronization: If the customer should exist but does not, investigate the data synchronization process between the systems. Ensure that the relevant data has been transferred correctly.
  Check Configuration: Review the integration settings and configurations to ensure that the correct systems and customer IDs are being referenced. This may involve checking middleware settings if applicable.
  Authorization Check: Ensure that the user or process has the necessary authorizations to access customer data in the target system. This may involve checking user roles and permissions.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context on why the customer could not be found.
  
  Related Information:
  
  Integration Scenarios: This error is often seen in scenarios involving SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI) where data is exchanged between different SAP systems.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Documentation: Review SAP documentation related to customer master data management and integration processes for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.