How To Fix HRTNM_MSG102 - Course cannot be locked: process terminated (locked by user &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTNM_MSG - Message class for Training Needs Management

• Message number: 102

• Message text: Course cannot be locked: process terminated (locked by user &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTNM_MSG102 - Course cannot be locked: process terminated (locked by user &1) ?

  The SAP error message HRTNM_MSG102 indicates that a course cannot be locked because the process was terminated, and it is currently locked by a specific user (indicated by &1). This typically occurs in the context of SAP Learning Solution or SAP Human Capital Management (HCM) when trying to modify or access a course that is already being edited or accessed by another user.
  Cause:
  
  User Lock: The course is currently locked by another user, which prevents other users from making changes to it.
  Process Termination: The process that was trying to access or modify the course was terminated unexpectedly, which can happen due to network issues, system crashes, or user actions.
  Session Issues: Sometimes, a user may have an active session that is not properly closed, leading to a lock on the course.
  
  Solution:
  
  
  Identify the Locking User: Check who is currently locking the course. The error message provides the user ID of the locking user (indicated by &1). You can use transaction codes like SM12 (to view and delete locks) to identify the user and the locked object.
  
  
  Contact the Locking User: If possible, contact the user who is locking the course to see if they can release the lock by completing their task or logging out.
  
  
  Release the Lock: If the locking user is unavailable or the session is stale, an administrator can manually release the lock using transaction SM12. However, this should be done with caution to avoid data inconsistency.
  
  
  Check for Background Jobs: Sometimes, background jobs may also hold locks. Check if there are any background processes that might be causing the lock.
  
  
  System Restart: In rare cases, if the lock persists and cannot be resolved, a system restart may be necessary, but this should be done as a last resort and typically requires coordination with your SAP Basis team.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors or issues.
  SU01: To check user details and their sessions.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on user locks and how to manage them effectively.
  
  
  Best Practices: Encourage users to log out properly after completing their tasks to avoid leaving locks on objects. Regular training on SAP processes can also help minimize such issues.
  
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP support team for further investigation.