How To Fix HRTNM_LSO_MSG028 - TN &1 (&2): infotype &3 with more than 1 record, update impossible

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTNM_LSO_MSG - Message class for LSO Integration

• Message number: 028

• Message text: TN &1 (&2): infotype &3 with more than 1 record, update impossible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTNM_LSO_MSG028 - TN &1 (&2): infotype &3 with more than 1 record, update impossible ?

  The SAP error message HRTNM_LSO_MSG028 indicates that there is an issue with updating an infotype because there are multiple records present for the specified infotype. This typically occurs in the context of SAP Human Capital Management (HCM) when dealing with employee data.
  Cause:
  The error message is triggered when:
  
  An attempt is made to update an infotype (e.g., infotype 0001 for Organizational Assignment, infotype 0002 for Personal Data, etc.) that has more than one record for the same employee (identified by the personnel number).
  The system does not know which record to update because it cannot determine a unique entry due to the presence of multiple records.
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Existing Records:
  
  Use transaction code PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the infotype records for the employee in question.
  Identify the infotype number (e.g., &3 in the error message) and see how many records exist for that infotype.
  
  
  
  Determine the Correct Record:
  
  Review the records to determine which one is the correct or most relevant record that needs to be updated.
  If necessary, consult with HR personnel or the employee's manager to clarify which record should be maintained.
  
  
  
  Delete or Archive Unnecessary Records:
  
  If there are duplicate or unnecessary records, consider deleting or archiving them to ensure that only one valid record exists for the infotype.
  Use transaction code PA30 to delete the unwanted records, ensuring that you have the necessary authorizations and that you follow your organization's data management policies.
  
  
  
  Update the Correct Record:
  
  Once you have ensured that only one record exists for the infotype, attempt to perform the update again.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about which records to keep or delete, consult your organization's SAP documentation or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Infotypes: Infotypes are data structures in SAP HCM that store specific types of employee-related information. Each infotype has a unique number and can contain multiple records for different periods or conditions.
  Data Consistency: Maintaining data consistency is crucial in SAP HCM. Regular audits of employee records can help prevent issues like this from occurring.
  Authorization: Ensure that you have the necessary authorizations to view and modify HR master data.
  
  By following these steps, you should be able to resolve the error and successfully update the infotype for the employee in question.