How To Fix HRTMC_BASIS031 - Scanning error during virus check

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTMC_BASIS - Message Class for Talent Management Core (HCM_TMC)

• Message number: 031

• Message text: Scanning error during virus check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRTMC_BASIS031 - Scanning error during virus check ?

  The SAP error message HRTMC_BASIS031 indicates that there was a scanning error during a virus check. This typically occurs when the system attempts to scan files for viruses, and an issue arises that prevents the scan from completing successfully. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Antivirus Software Issues: The antivirus software may be misconfigured, outdated, or incompatible with the SAP system.
  File Corruption: The file being scanned may be corrupted or not accessible, leading to a failure in the scanning process.
  Network Issues: If the file is located on a network drive, network connectivity issues could prevent the scan from completing.
  Permissions: Insufficient permissions to access the file or directory being scanned can lead to this error.
  Configuration Errors: Incorrect configuration settings in the SAP system related to virus scanning can also cause this error.
  
  Solutions:
  
  
  Check Antivirus Configuration:
  
  Ensure that the antivirus software is properly configured to work with SAP.
  Update the antivirus software to the latest version to ensure compatibility.
  
  
  
  Verify File Integrity:
  
  Check the file that is being scanned for corruption. If it is corrupted, replace it with a clean version.
  
  
  
  Network Connectivity:
  
  If the file is on a network drive, ensure that the network connection is stable and that the file is accessible.
  
  
  
  Permissions:
  
  Verify that the user account running the SAP process has the necessary permissions to access the file or directory being scanned.
  
  
  
  Review SAP Configuration:
  
  Check the SAP system settings related to virus scanning. Ensure that the paths and settings are correctly configured.
  
  
  
  Consult Logs:
  
  Review the SAP application logs and the antivirus logs for any additional error messages that could provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support or your antivirus vendor for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for both SAP and the antivirus software for any known issues or compatibility notes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the HRTMC_BASIS031 error in your SAP system.