How To Fix HRTB01028 - Compensation requested is higher than available balance

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTB01 - Messages for Ticket Benefit

• Message number: 028

• Message text: Compensation requested is higher than available balance

What causes this issue?

An IT3409 record has been created for compensation that is above the
actual ticket benefit balance that the employee has at the time of the
payroll run. More details are provided in <DS:NA.HRTB01011>message
HRTB01 011</>.

System Response

The system stops the payroll run.

How to fix this error?

Adjust the affected IT3409 record, so that the number of tickets to be
processed stays within the number of tickets that are actually
available.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRTB01028 - Compensation requested is higher than available balance ?

  The SAP error message HRTB01028, which states "Compensation requested is higher than available balance," typically occurs in the context of SAP's Human Capital Management (HCM) module, particularly when dealing with compensation management or payroll processing. This error indicates that the compensation amount being requested (for example, a bonus, salary increase, or other financial compensation) exceeds the available balance that is allocated for that employee or position.
  Causes:
  
  Insufficient Budget: The most common cause is that the budget allocated for compensation for that employee or department has been exhausted or is insufficient to cover the requested amount.
  Incorrect Configuration: There may be configuration issues in the compensation management settings, such as incorrect limits set for compensation types.
  Data Entry Errors: The amount entered for compensation may have been incorrectly inputted, leading to a request that exceeds the available balance.
  Changes in Employee Status: If an employee's status has changed (e.g., a promotion or demotion), the available balance may not have been updated accordingly.
  Time Constraints: If the compensation is tied to a specific period, the available balance may be limited to that timeframe, and the request may exceed it.
  
  Solutions:
  
  Review Budget Allocations: Check the budget allocations for the employee or department to ensure that there are sufficient funds available for the requested compensation.
  Adjust Compensation Request: If the request is indeed higher than the available balance, consider adjusting the compensation amount to fit within the available limits.
  Correct Configuration: Review the configuration settings in the SAP system to ensure that compensation limits and budgets are set correctly.
  Verify Employee Data: Ensure that the employee's data is up to date, including their current position, salary, and any recent changes that may affect their compensation.
  Consult with HR or Finance: If the issue persists, consult with the HR or finance department to understand the budget constraints and to explore possible adjustments or exceptions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to compensation management, such as PA30 (Maintain HR Master Data) or PC00_M99_CWTR (Compensation Workbench).
  Documentation: Review SAP documentation or user manuals related to compensation management for best practices and troubleshooting steps.
  User Roles: Ensure that the user attempting to process the compensation has the appropriate roles and permissions to access the necessary data and make changes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.