How To Fix HRSFEC_STA_MONITOR021 - Web service processing failed

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_STA_MONITOR - Message class for conversion of Compound Employee API fields

• Message number: 021

• Message text: Web service processing failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_STA_MONITOR021 - Web service processing failed ?

  The SAP error message HRSFEC_STA_MONITOR021, which indicates that "Web service processing failed," typically occurs in the context of SAP SuccessFactors or related SAP applications that utilize web services for data exchange. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Network Issues: Connectivity problems between the SAP system and the web service endpoint can lead to failures in processing requests.
  Configuration Errors: Incorrect configuration settings in the web service or in the SAP system can prevent successful communication.
  Authentication Issues: Problems with user credentials or tokens required for accessing the web service can result in failures.
  Data Format Issues: If the data being sent to or received from the web service does not conform to the expected format, it can cause processing errors.
  Service Availability: The web service itself may be down or experiencing issues, leading to failed requests.
  Timeouts: Long processing times may lead to timeouts, causing the web service call to fail.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication with the web service. You can use tools like ping or traceroute to diagnose connectivity.
  Review Configuration Settings: Verify that the web service configurations in SAP are correct. This includes checking endpoint URLs, authentication methods, and any required parameters.
  Validate Credentials: Ensure that the credentials used for authentication are correct and have the necessary permissions to access the web service.
  Inspect Data Formats: Check the data being sent to the web service for compliance with the expected format. This may involve validating XML or JSON structures.
  Monitor Service Status: Check the status of the web service to ensure it is operational. If the service is down, you may need to wait for it to be restored or contact the service provider.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the SAP system for web service calls.
  
  Related Information:
  
  Logs and Traces: Review application logs and traces in SAP to gather more details about the error. This can provide insights into what went wrong during the web service call.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address known issues related to this error message.
  Documentation: Refer to the official SAP documentation for guidance on configuring and troubleshooting web services in your specific SAP environment.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to SAP support for further assistance.