How To Fix HRSFEC_SERVICES197 - The duplicate check has found multiple personnel numbers. Please specify.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_SERVICES - Message Class for Replication Service

• Message number: 197

• Message text: The duplicate check has found multiple personnel numbers. Please specify.

What causes this issue?

The duplicate check has found multiple personnel numbers for the search
attributes you have given. Please implement the duplicate check so that
exactly one match is found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_SERVICES197 - The duplicate check has found multiple personnel numbers. Please specify. ?

  The SAP error message HRSFEC_SERVICES197 indicates that during a process (often related to employee data management), the system has detected multiple personnel numbers that match the criteria specified in the request. This typically occurs in scenarios where a user is trying to create or update employee records, and the system's duplicate check mechanism identifies more than one existing record that could correspond to the input provided.
  Cause:
  
  Duplicate Personnel Numbers: The most common cause is that there are multiple personnel numbers in the system that match the criteria (e.g., name, date of birth, etc.) provided in the request.
  Data Entry Errors: There may be inconsistencies or errors in the data entered, leading to multiple matches.
  Configuration Issues: The duplicate check configuration may not be set up correctly, leading to unexpected results.
  
  Solution:
  
  Review Input Data: Check the data you are entering for any inaccuracies or inconsistencies. Ensure that the information provided is correct and specific enough to avoid ambiguity.
  Search for Existing Records: Use the personnel number search functionality in SAP to find existing records that match the criteria. This will help you identify the duplicates.
  Clarify Criteria: If possible, refine the search criteria to be more specific, which may help the system identify the correct personnel number.
  Consult with HR or IT: If you are unable to resolve the issue, consult with your HR department or IT support team. They may need to investigate the database for duplicate entries or check the configuration of the duplicate check settings.
  Data Cleanup: If duplicates are found, consider performing a data cleanup to remove or merge duplicate records, ensuring that each employee has a unique personnel number.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to employee data management and duplicate checks for more detailed guidance on how to handle such situations.
  User Training: Ensure that users entering data are trained on best practices for data entry to minimize the occurrence of duplicates.
  
  By following these steps, you should be able to address the error message and proceed with your tasks in SAP.