How To Fix HRSFEC_PTP089 - Cannot get result from SOAP HTTP query request (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 089

• Message text: Cannot get result from SOAP HTTP query request (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP089 - Cannot get result from SOAP HTTP query request (&1) ?

  The SAP error message HRSFEC_PTP089 indicates that there is an issue with a SOAP HTTP query request, specifically that the system cannot retrieve a result from the request. This error can occur in various scenarios, particularly when dealing with integrations or web services in SAP SuccessFactors or other SAP modules that utilize SOAP-based web services.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external service endpoint.
  Service Endpoint Configuration: The URL or endpoint for the SOAP service may be incorrect or misconfigured.
  Authentication Issues: The request may be failing due to incorrect authentication credentials or tokens.
  Timeouts: The request may be timing out due to slow response times from the external service.
  Service Availability: The external service may be down or experiencing issues.
  Data Format Issues: The data being sent in the SOAP request may not be in the expected format, leading to a failure in processing the request.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external service endpoint. You can use tools like ping or telnet to test connectivity.
  Verify Endpoint Configuration: Double-check the URL and configuration settings for the SOAP service in your SAP system. Ensure that they match the expected values.
  Review Authentication Credentials: Make sure that the credentials used for authentication are correct and have the necessary permissions to access the service.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the SOAP request in the SAP configuration.
  Check Service Status: Verify that the external service is up and running. You may need to contact the service provider for status updates.
  Inspect SOAP Request and Response: Use tools like SOAP UI or Postman to manually test the SOAP request and inspect the response for any errors or issues.
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context for the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific SAP module or integration you are working with to ensure that all configurations are correct.
  Community Forums: Consider checking SAP Community forums or other online resources where similar issues may have been discussed.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.