How To Fix HRSFEC_PTP068 - Cannot get result from SOAP HTTP login request (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 068

• Message text: Cannot get result from SOAP HTTP login request (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP068 - Cannot get result from SOAP HTTP login request (&1) ?

  The SAP error message HRSFEC_PTP068, which states "Cannot get result from SOAP HTTP login request (&1)," typically occurs in the context of SAP SuccessFactors when there is an issue with the SOAP HTTP login request. This error can arise due to various reasons, including configuration issues, network problems, or authentication failures.
  Causes:
  
  Incorrect Configuration: The SOAP endpoint or the credentials used for the login request may be incorrectly configured in the system.
  Network Issues: There may be network connectivity problems preventing the system from reaching the SOAP service.
  Authentication Failures: The credentials provided (username/password) may be incorrect or the user may not have the necessary permissions.
  Service Availability: The SOAP service may be down or experiencing issues.
  Firewall or Proxy Issues: Firewalls or proxies may be blocking the request to the SOAP service.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SOAP endpoint URL in the configuration settings.
  Ensure that the credentials (username and password) are correct and have not expired.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the server hosting the SOAP service is reachable.
  Check for any network issues that may be affecting connectivity.
  
  
  
  Review User Permissions:
  
  Ensure that the user account being used for the SOAP request has the necessary permissions to access the service.
  
  
  
  Check Service Status:
  
  Confirm that the SOAP service is up and running. You may need to contact your IT support or the service provider for this.
  
  
  
  Firewall/Proxy Settings:
  
  If applicable, check the firewall and proxy settings to ensure that they are not blocking the request to the SOAP service.
  
  
  
  Review Logs:
  
  Check the application logs for more detailed error messages that may provide additional context about the failure.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP SuccessFactors documentation for information on configuring SOAP services and troubleshooting common issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue causing the HRSFEC_PTP068 error.