How To Fix HRSFEC_PTP024 - Employee Central logout failed (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 024

• Message text: Employee Central logout failed (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP024 - Employee Central logout failed (&1) ?

  The SAP error message HRSFEC_PTP024, which indicates that "Employee Central logout failed," typically occurs in the context of SAP SuccessFactors Employee Central when there is an issue with the logout process. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Session Timeout: The user session may have timed out, leading to an unsuccessful logout attempt.
  Network Issues: Connectivity problems between the client and the SAP server can interrupt the logout process.
  Browser Cache/Cookies: Corrupted cache or cookies in the web browser can interfere with the logout functionality.
  Configuration Issues: There may be misconfigurations in the system settings or user permissions that prevent a proper logout.
  System Errors: There could be underlying system errors or bugs in the SAP SuccessFactors application.
  
  Solutions:
  
  Refresh the Session: Try refreshing the page or logging in again to see if the issue resolves itself.
  Clear Browser Cache: Clear the cache and cookies of your web browser to eliminate any corrupted data that might be causing the issue.
  Check Network Connection: Ensure that your internet connection is stable and that there are no interruptions.
  Review User Permissions: Check if the user has the necessary permissions to log out properly. Consult with your system administrator if needed.
  Log Out Manually: If the automatic logout fails, try to log out manually by closing the browser or using the logout option in the application.
  Contact Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with the error message and any relevant details about the situation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message or similar issues.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the logout failure.
  Updates and Patches: Ensure that your SAP SuccessFactors system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the HRSFEC_PTP024 error. If the problem continues, further investigation with SAP support may be necessary.