How To Fix HRSFEC_PTP011 - No JSON/XML structure found. Content is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 011

• Message text: No JSON/XML structure found. Content is empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP011 - No JSON/XML structure found. Content is empty ?

  The SAP error message HRSFEC_PTP011: No JSON/XML structure found. Content is empty typically occurs in the context of SAP SuccessFactors when there is an issue with the data being processed, particularly when the system expects a JSON or XML structure but receives an empty response or an improperly formatted one.
  Causes:
  
  Empty Response: The API call or data retrieval process returned an empty response, which means there is no data to process.
  Incorrect Configuration: The integration or configuration settings may not be set up correctly, leading to an empty payload being sent or received.
  Data Source Issues: The source from which the data is being pulled may not have any data available, or there may be connectivity issues.
  Authorization Issues: The user or system may not have the necessary permissions to access the data, resulting in an empty response.
  Network Issues: Temporary network issues could lead to incomplete data being transmitted.
  
  Solutions:
  
  Check API Response: Verify the API call or data retrieval process to ensure that it is returning the expected data. Use tools like Postman or cURL to test the API endpoint directly.
  Review Configuration: Ensure that the integration settings are correctly configured. Check the mappings and ensure that the source and target systems are properly set up.
  Data Availability: Confirm that there is data available in the source system. If the source is empty, you may need to populate it with the necessary data.
  Permissions Check: Ensure that the user or service account making the API call has the necessary permissions to access the data.
  Error Logs: Check the error logs in SAP SuccessFactors for more detailed information about the error. This can provide insights into what went wrong.
  Network Connectivity: Ensure that there are no network issues affecting the connection between systems. Check firewalls, proxies, and other network configurations.
  
  Related Information:
  
  SAP SuccessFactors Documentation: Refer to the official SAP SuccessFactors documentation for details on API usage and data integration.
  SAP Community: Engage with the SAP Community forums to see if others have encountered similar issues and to find potential solutions.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the HRSFEC_PTP011 error effectively.