How To Fix HRSFEC_PTP004 - Cannot get result from HTTP-Request

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 004

• Message text: Cannot get result from HTTP-Request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP004 - Cannot get result from HTTP-Request ?

  The SAP error message HRSFEC_PTP004: Cannot get result from HTTP-Request typically occurs in the context of SAP SuccessFactors or other SAP applications that rely on HTTP requests to communicate with external services or APIs. This error indicates that the system was unable to retrieve a response from an HTTP request, which can be caused by various issues.
  Possible Causes:
  
  
  Network Issues: There may be connectivity problems between the SAP system and the external service, such as network outages, firewall restrictions, or DNS resolution issues.
  
  
  Service Unavailability: The external service or API that the SAP system is trying to reach may be down or experiencing issues.
  
  
  Incorrect Configuration: The HTTP request may be misconfigured, such as incorrect URLs, headers, or parameters.
  
  
  Timeouts: The request may be timing out due to slow response times from the external service.
  
  
  Authentication Issues: If the external service requires authentication, there may be issues with the credentials or tokens being used.
  
  
  SAP System Configuration: There may be issues with the configuration of the SAP system itself, such as missing or incorrect settings in the HTTP connection configuration.
  
  
  Solutions:
  
  
  Check Network Connectivity: Ensure that the SAP system can reach the external service. You can use tools like ping or traceroute to diagnose network issues.
  
  
  Verify Service Status: Check if the external service is operational. You can do this by trying to access the service directly through a web browser or using tools like Postman.
  
  
  Review Configuration: Double-check the configuration settings for the HTTP request in the SAP system. Ensure that the URL, headers, and parameters are correct.
  
  
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the HTTP request in the SAP configuration.
  
  
  Check Authentication: If the external service requires authentication, verify that the credentials or tokens are correct and have not expired.
  
  
  Review SAP Logs: Check the SAP application logs for more detailed error messages that may provide additional context about the failure.
  
  
  Consult Documentation: Refer to the SAP documentation or the documentation for the external service for any specific requirements or troubleshooting steps.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the external service for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  API Documentation: Review the API documentation for the external service to ensure compliance with their requirements.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been addressed.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the HRSFEC_PTP004 error message.