How To Fix HRRSM00272 - The information could not be changed: the employee is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: HRRSM00 - Process External HR Master Data

• Message number: 272

• Message text: The information could not be changed: the employee is not active

What causes this issue?

The employee whose basic pay information you wish to change is not
active in the enterprise. You can only change the basic pay information
of active employees.

System Response

The data cannot be processed.

How to fix this error?

Use the 'Reorganize' function to remove data that has already been
transferred.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRRSM00272 - The information could not be changed: the employee is not active ?

  The SAP error message HRRSM00272, which states "The information could not be changed: the employee is not active," typically occurs in the Human Resources (HR) module when attempting to make changes to an employee's data who is not currently active in the system. This can happen for various reasons, such as the employee being terminated, on leave, or not having an active employment status.
  Cause:
  
  Employee Status: The employee may have a status that indicates they are no longer active (e.g., terminated, retired, or on extended leave).
  Date Validity: The date range for the employee's active status may not include the date on which you are trying to make changes.
  Organizational Assignment: The employee may not be assigned to an active organizational unit or position.
  Data Locking: The employee's record may be locked for changes due to various reasons, such as ongoing payroll processing.
  
  Solution:
  
  Check Employee Status: Verify the employee's current status in the system. You can do this by navigating to the employee's master data and checking the employment status.
  Update Status: If the employee should be active, you may need to change their status back to active. This can typically be done through the "Change Employee" transaction (PA30) or similar, depending on your SAP version.
  Review Validity Dates: Ensure that the validity dates for the employee's record cover the date you are trying to make changes. If necessary, adjust the dates.
  Organizational Assignment: Confirm that the employee is assigned to an active organizational unit. If not, reassign them as needed.
  Consult with HR: If you are unsure about the employee's status or the implications of changing it, consult with your HR department or system administrator for guidance.
  Check for Locks: Ensure that there are no locks on the employee's record that would prevent changes. This may require checking with your payroll or HR system administrator.
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to employee data management include PA30 (Maintain HR Master Data), PA40 (Personnel Actions), and PA20 (Display HR Master Data).
  Authorization: Ensure that you have the necessary authorizations to make changes to employee records.
  Documentation: Refer to SAP HR documentation or your organization's HR policies for specific procedures related to employee status changes.
  
  If the issue persists after checking these factors, it may be necessary to involve your SAP support team or consult SAP Notes for any known issues related to this error message.