How To Fix HRPBSHU324 - Tax payer &2 of company code &1 cannot be processed due to pers.no. lock

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPBSHU - HR Public sector (H) developments

• Message number: 324

• Message text: Tax payer &2 of company code &1 cannot be processed due to pers.no. lock

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPBSHU324 - Tax payer &2 of company code &1 cannot be processed due to pers.no. lock ?

  The SAP error message HRPBSHU324 indicates that a specific taxpayer for a company code cannot be processed due to a personnel number lock. This typically occurs in the context of payroll processing or tax reporting when the system detects that the personnel number (employee record) is locked for some reason, preventing any further processing.
  Cause:
  
  
  Personnel Number Lock: The personnel number may be locked due to various reasons, such as:
  
  Ongoing payroll processing for that employee.
  A previous payroll run that has not been finalized.
  Manual locks set by HR personnel for data integrity during updates or corrections.
  The employee is currently undergoing a change in status (e.g., termination, leave of absence).
  
  
  
  Configuration Issues: There may be configuration settings in the payroll or tax reporting modules that are causing the lock.
  
  
  Solution:
  
  
  Check Personnel Number Lock:
  
  Use transaction code PA30 (Maintain HR Master Data) to check the status of the personnel number.
  Look for any locks or pending actions that may be preventing processing.
  
  
  
  Unlock the Personnel Number:
  
  If the lock is due to an ongoing payroll process, wait until the payroll run is completed.
  If it is a manual lock, the HR administrator can unlock the personnel number using transaction code PA30 or PA01 (Maintain HR Master Data) by removing the lock.
  
  
  
  Review Payroll Status:
  
  Check the payroll status for the employee using transaction code PC00_MXX_CALC (where MXX is the country-specific payroll driver).
  Ensure that there are no pending payroll runs or errors that need to be resolved.
  
  
  
  Consult with HR/Payroll Team:
  
  If you are unable to resolve the issue, consult with your HR or payroll team to understand why the lock is in place and how to proceed.
  
  
  
  Check Configuration:
  
  If the issue persists, review the configuration settings related to payroll and tax reporting to ensure they are set up correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  PA30: Maintain HR Master Data
  PA01: Maintain HR Master Data
  PC00_MXX_CALC: Payroll processing (country-specific)
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on payroll processing and handling personnel locks.
  
  
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the error message HRPBSHU324.