How To Fix HRPBSAE038 - Enter previous service duration

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPBSAE -

• Message number: 038

• Message text: Enter previous service duration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPBSAE038 - Enter previous service duration ?

  The SAP error message HRPBSAE038, which states "Enter previous service duration," typically occurs in the context of personnel administration or payroll processing within the SAP Human Capital Management (HCM) module. This error indicates that the system requires the entry of the duration of previous service for an employee, which is often necessary for calculating benefits, seniority, or other employment-related metrics.
  Cause:
  
  
  Missing Data: The error usually arises when the system expects information about the employee's previous service duration, but it has not been provided. This could be due to:
  
  Incomplete employee records.
  Missing entries in the relevant infotypes (e.g., Infotype 0000 - Actions, Infotype 0001 - Organizational Assignment).
  Incorrect or incomplete data entry during the hiring or onboarding process.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that require previous service duration to be filled out for certain employee types or actions.
  
  
  Solution:
  
  
  Check Employee Records: 
  
  Navigate to the employee's master data in the SAP system (Transaction PA30).
  Review the relevant infotypes to ensure that the previous service duration is entered correctly. This may involve checking Infotype 0000 (Actions) or Infotype 0001 (Organizational Assignment).
  
  
  
  Enter Previous Service Duration:
  
  If the previous service duration is missing, you will need to enter it. This can typically be done in the infotype that is relevant to the employee's action (e.g., hiring, transfer).
  Ensure that the duration is entered in the correct format and that it reflects the accurate time period of previous employment.
  
  
  
  Review Configuration:
  
  If the error persists, consult with your SAP HCM configuration team to review the settings related to employee actions and previous service requirements. They may need to adjust the configuration to either require or not require this information based on your organization's policies.
  
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer appears.
  
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes that pertain to employee data, especially those related to actions and organizational assignments.
  Documentation: Refer to SAP documentation or help files for detailed information on how to manage employee records and the significance of previous service duration in your specific business context.
  User Roles: Ensure that the user entering the data has the appropriate permissions to modify employee records.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP HCM for further assistance.