How To Fix HRPAYTR02278 - Info structure locked for user & (request/task &)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYTR02 -

• Message number: 278

• Message text: Info structure locked for user & (request/task &)

What causes this issue?

The information structure is locked at the moment by the task/transport
request &V2& of the user &V1& gesperrt.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Cause the user &V1& to release the task/transport request &V2&,
or change the user name to the task/transport request &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYTR02278 - Info structure locked for user & (request/task &) ?

  The SAP error message HRPAYTR02278 indicates that an info structure is locked for a specific user and request/task. This typically occurs in the context of HR payroll processing when a user attempts to access or modify an info structure that is currently locked by another user or process.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing or modifying the same info structure, leading to a lock.
  Long-Running Processes: A payroll run or other long-running process may have locked the info structure, preventing other users from accessing it.
  System Configuration: Certain configurations or settings in the SAP system may lead to locks being held longer than necessary.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Lock: Use transaction code SM12 to check for locks in the system. You can filter by the user ID or the specific info structure to identify which user or process is holding the lock.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock from transaction SM12. However, be cautious when doing this, as it may disrupt the work of other users.
  Check for Long-Running Jobs: Use transaction SM37 to check for any long-running jobs that may be holding the lock. If you find such jobs, you may need to wait for them to complete or consult with the responsible team.
  Consult with Basis Team: If the issue persists, it may be necessary to involve the SAP Basis team to investigate further, as they can provide insights into system performance and locking behavior.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks in the system.
  SM37: To monitor background jobs and their statuses.
  
  
  Documentation: Refer to SAP Help documentation for more details on info structures and locking mechanisms in HR payroll processing.
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify the info structures as needed.
  
  By following these steps, you should be able to diagnose and resolve the HRPAYTR02278 error effectively.