How To Fix HRPAYDE_EXTRA102 - E102: The status request sent to the employer interface timed out.

HRPAYDE_EXTRA102 - Overview

• Message type: E = Error

• Message class: HRPAYDE_EXTRA - Error messages relating to eXTra-Standard 1.4

• Message number: 102

• Message text: E102: The status request sent to the employer interface timed out.

What causes this issue?

Depending on the eXTra-Standard, error E102 may occur for various
different reasons.
eXTra-Standard 1.3: The encryption method and transfer log do not match.
eXTra-Standard 1.4: Timeout of status request sent to employer
interface.
In eXTra-Standard 1.4, there are different error numbers for the
different causes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

HRPAYDE_EXTRA102 - Details

• The SAP error message HRPAYDE_EXTRA102 E102 indicates that a status request sent to the employer interface has timed out. This typically occurs in the context of payroll processing or integration with external systems, such as when SAP is trying to communicate with an external payroll provider or service.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external interface, leading to timeouts.
  Performance Issues: The external system may be experiencing high load or performance issues, causing it to respond slowly or not at all.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external interface can lead to communication failures.
  Timeout Settings: The timeout settings in the SAP system may be too short for the operation being performed.
  External System Downtime: The external system may be down for maintenance or experiencing outages.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the external interface.