How To Fix HRPAYDE_EXTRA102 - E102: The status request sent to the employer interface timed out.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDE_EXTRA - Error messages relating to eXTra-Standard 1.4

• Message number: 102

• Message text: E102: The status request sent to the employer interface timed out.

What causes this issue?

Depending on the eXTra-Standard, error E102 may occur for various
different reasons.
eXTra-Standard 1.3: The encryption method and transfer log do not match.
eXTra-Standard 1.4: Timeout of status request sent to employer
interface.
In eXTra-Standard 1.4, there are different error numbers for the
different causes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDE_EXTRA102 - E102: The status request sent to the employer interface timed out. ?

  The SAP error message HRPAYDE_EXTRA102 E102 indicates that a status request sent to the employer interface has timed out. This typically occurs in the context of payroll processing or integration with external systems, such as when SAP is trying to communicate with an external payroll provider or service.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external interface, leading to timeouts.
  Performance Issues: The external system may be experiencing high load or performance issues, causing it to respond slowly or not at all.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external interface can lead to communication failures.
  Timeout Settings: The timeout settings in the SAP system may be too short for the operation being performed.
  External System Downtime: The external system may be down for maintenance or experiencing outages.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the external interface. You can use tools like ping or traceroute to diagnose connectivity.
  Review Performance: Check the performance of the external system. If it is under heavy load, consider scheduling requests during off-peak hours.
  Configuration Review: Verify the configuration settings in both the SAP system and the external interface. Ensure that all parameters are correctly set.
  Adjust Timeout Settings: If possible, increase the timeout settings in the SAP system to allow more time for the external system to respond.
  Monitor External System Status: Check if the external system is operational. If it is down, you may need to wait until it is back online.
  Logs and Traces: Review the application logs and traces in SAP for more detailed error messages that can provide additional context about the timeout.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the specific interface you are using to ensure that all configurations are correct.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the timeout issue related to the HRPAYDE_EXTRA102 E102 error message.