How To Fix HRPAYCA_MESSAGES021 - Telephone number must consist of seven digits

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYCA_MESSAGES - Message class for CA Payroll functionalities

• Message number: 021

• Message text: Telephone number must consist of seven digits

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYCA_MESSAGES021 - Telephone number must consist of seven digits ?

  The SAP error message HRPAYCA_MESSAGES021 indicates that there is an issue with the telephone number format in the HR (Human Resources) module, specifically for Canadian payroll. The error states that the telephone number must consist of seven digits, which is a requirement for the system to process the data correctly.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Incorrect Format: The telephone number entered does not conform to the expected seven-digit format. This could be due to extra characters, such as spaces, dashes, or parentheses.
  Missing Digits: The telephone number may be incomplete, containing fewer than seven digits.
  Data Entry Error: There may have been a typographical error during data entry.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Telephone Number: Verify the telephone number entered in the system. Ensure that it consists of exactly seven digits without any additional characters.
  
  
  Correct the Format: If the number includes any non-numeric characters (like spaces, dashes, or parentheses), remove them so that only the digits remain.
  
  
  Complete the Number: If the number is less than seven digits, complete it with the correct digits.
  
  
  Validation: After making the necessary corrections, re-enter the telephone number in the system and save the changes.
  
  
  Testing: If applicable, run a test to ensure that the changes have resolved the error and that the system processes the information correctly.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates regarding this error message.
  User Training: Ensure that users entering data are trained on the correct format for telephone numbers to prevent future occurrences of this error.
  System Configuration: If this error persists across multiple entries, it may be worth reviewing the system configuration settings related to telephone number formats in the HR module.
  
  If the issue continues after following these steps, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting.