How To Fix HRPAYAT_MBGM033 - Internal error from enqueue server with user &1 for PerNo &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYAT_MBGM - Messages for mBGM Functionality

• Message number: 033

• Message text: Internal error from enqueue server with user &1 for PerNo &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYAT_MBGM033 - Internal error from enqueue server with user &1 for PerNo &2. ?

  The SAP error message HRPAYAT_MBGM033 indicates an internal error from the enqueue server related to a specific user and personnel number. This error typically arises in the context of HR (Human Resources) payroll processing, particularly when there are issues with locking mechanisms in the SAP system.
  Cause:
  
  Enqueue Lock Issues: The error often occurs when there is a problem with the enqueue locks that are used to prevent concurrent processing of the same personnel number. If the lock cannot be acquired or released properly, it can lead to this error.
  User Session Problems: If the user session is not properly terminated or if there are stale locks from previous sessions, it can cause conflicts.
  System Performance Issues: High load on the system or performance bottlenecks can lead to timeouts or failures in acquiring locks.
  Database Issues: Problems with the underlying database, such as deadlocks or connectivity issues, can also trigger this error.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries related to the user and personnel number. If there are stale locks, they can be deleted (if appropriate).
  Review User Sessions: Ensure that the user sessions are properly managed. If a user is logged in multiple times or has not logged out properly, it may lead to locking issues.
  System Performance Monitoring: Monitor the system performance using transaction codes like ST22 (dump analysis) and SM21 (system log) to identify any underlying issues that may be affecting the enqueue server.
  Restart Enqueue Server: If the issue persists, consider restarting the enqueue server. This can sometimes resolve transient issues.
  Consult Basis Team: If the problem continues, it may be necessary to involve the SAP Basis team to investigate deeper into the enqueue server configuration and performance.
  Check for Notes: Look for any SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address known issues.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for errors.
  ST22: To analyze dumps that may provide more context on the error.
  
  
  SAP Notes: Always check for relevant SAP Notes that may provide additional insights or solutions for specific error messages.
  Documentation: Review SAP documentation related to HR payroll processing and enqueue management for best practices.
  
  If the issue is critical and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.