How To Fix HRPAYAT_ASVC010 - Old dialog cases still open or without status; set a status

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYAT_ASVC - Messages for SI Clearing Cases

• Message number: 010

• Message text: Old dialog cases still open or without status; set a status

What causes this issue?

New dialog cases can be saved to the database only when previous dialog
cases of earlier uploads have been processed completely and have the
status "Completed", "Obsolete", or "To Be Deleted".

System Response

Previous "open" dialog cases for which no status has been assigned or
are still being processed, block the upload and saving of new dialog
cases to the database.
Accordingly, the system issues a warning when you attempt to save the
object list.

How to fix this error?

Process the old dialog cases or assign an adequate status.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYAT_ASVC010 - Old dialog cases still open or without status; set a status ?

  The SAP error message HRPAYAT_ASVC010 indicates that there are old dialog cases in the system that are still open or do not have a status assigned to them. This can occur in the context of the SAP HR (Human Resources) module, particularly in the area of payroll or time management.
  Cause:
  
  Open Dialog Cases: The error typically arises when there are dialog cases (such as requests or processes) that have not been properly closed or processed. This can happen if a user has not completed the necessary steps to finalize a case.
  Missing Status: If a dialog case does not have a status assigned, the system may not be able to process it correctly, leading to this error message.
  Data Inconsistencies: There may be inconsistencies in the data related to the dialog cases, such as missing entries or incorrect configurations.
  
  Solution:
  
  
  Check Open Dialog Cases: 
  
  Navigate to the relevant transaction in SAP (e.g., PA30 for HR master data) and check for any open dialog cases. 
  You can use transaction codes like HRPAYAT or PA20 to review the status of cases.
  
  
  
  Assign Status: 
  
  If you find any dialog cases without a status, you will need to assign an appropriate status to them. This can usually be done through the same transaction where you view the cases.
  Ensure that all necessary fields are filled out correctly.
  
  
  
  Close Old Cases: 
  
  If there are old cases that are no longer relevant, consider closing them or archiving them if your organization has a policy for data retention.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or updates that may be relevant.
  
  
  
  System Configuration: 
  
  Check the configuration settings in the SAP system to ensure that they are set up correctly for handling dialog cases. This may involve consulting with your SAP Basis or HR module team.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and HRPAYAT (Payroll Administration).
  SAP Notes: Search for SAP Notes related to HRPAYAT_ASVC010 for any specific fixes or recommendations provided by SAP.
  User Roles: Ensure that the user has the appropriate roles and authorizations to view and modify dialog cases in the system.
  
  By following these steps, you should be able to resolve the error message and ensure that dialog cases are properly managed within your SAP HR system.