How To Fix HRPAY99OC393 - Internal error when creating absences control

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99OC - International payroll accounting, off-cycle

• Message number: 393

• Message text: Internal error when creating absences control

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99OC393 - Internal error when creating absences control ?

  The SAP error message HRPAY99OC393, which indicates an "Internal error when creating absences control," typically arises in the context of the Human Resources (HR) module, particularly when dealing with absence management. This error can be caused by various factors, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  
  Configuration Issues: Incorrect configuration in the absence management settings can lead to this error. This includes settings related to absence types, absence quotas, or payroll processing.
  
  
  Data Inconsistencies: If there are inconsistencies in the employee master data or absence records, it can trigger this error. For example, missing or incorrect data in infotypes related to absences (like infotype 2001 for absences) can cause issues.
  
  
  Authorization Problems: Lack of proper authorizations for the user trying to create or modify absence records can also lead to internal errors.
  
  
  System Bugs: Occasionally, this error may be due to bugs in the SAP system or specific patches that have not been applied.
  
  
  Custom Code: If there are custom enhancements or modifications in the absence management process, they might interfere with standard processing.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for absence management in the SAP system. Ensure that all absence types and quotas are correctly defined and that there are no missing settings.
  
  
  Validate Data: Check the employee master data and absence records for inconsistencies. Ensure that all required fields are filled out correctly and that there are no missing entries in relevant infotypes.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to create or modify absence records. This can be checked in the user roles and profiles.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require the assistance of a technical consultant.
  
  
  Check for Notes and Patches: Look for SAP Notes related to this error message. SAP frequently releases notes that address known issues and bugs. Applying the latest patches or updates may resolve the issue.
  
  
  Consult SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the transaction codes and steps leading to the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and others related to absence management.
  Infotypes: Understand the relevant infotypes, especially infotype 2001 (Absences) and infotype 2006 (Absence Quotas).
  Documentation: Review SAP documentation and user guides related to absence management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the HRPAY99OC393 error in your SAP system.