How To Fix HRPAY99OC380 - Error occured when creating the control for advance payments

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99OC - International payroll accounting, off-cycle

• Message number: 380

• Message text: Error occured when creating the control for advance payments

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99OC380 - Error occured when creating the control for advance payments ?

  The SAP error message HRPAY99OC380 typically indicates that there was an issue when trying to create a control for advance payments in the payroll process. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Configuration Issues: There may be incorrect or incomplete configuration settings in the payroll module related to advance payments.
  Master Data Issues: Employee master data might be incomplete or incorrect, particularly fields related to payment methods or bank details.
  Authorization Issues: The user may not have the necessary authorizations to create or process advance payments.
  Technical Errors: There could be a bug or technical issue in the SAP system that is causing the error.
  Missing Customization: If the system has been customized, there may be missing or incorrect custom code that affects the advance payment process.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for advance payments in the payroll module. Ensure that all necessary settings are correctly defined.
  Verify the settings in the relevant infotypes (e.g., Infotype 0014 for recurring payments and deductions).
  
  
  
  Review Master Data:
  
  Check the employee master data for any missing or incorrect information, especially in the infotypes related to payment methods and bank details.
  Ensure that the employee is active and eligible for advance payments.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to create advance payments. This can be checked in the user roles and profiles.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the payroll process to identify the exact point of failure.
  Check the system logs for any additional error messages or warnings that could provide more context.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for assistance. Provide them with the error message and any relevant details about the situation.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data) and PC00_MXX_CALC (Payroll Calculation) to help troubleshoot the issue.
  Documentation: Review SAP documentation related to payroll processing and advance payments for additional insights.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By systematically addressing these areas, you should be able to identify the cause of the HRPAY99OC380 error and implement an appropriate solution.