How To Fix HRPAY99OC124 - An error has occurred when calling the payroll program

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99OC - International payroll accounting, off-cycle

• Message number: 124

• Message text: An error has occurred when calling the payroll program

What causes this issue?

A non-specific error has occurred when calling the payroll driver.

How to fix this error?

Please contact the HR Development team.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99OC124 - An error has occurred when calling the payroll program ?

  The SAP error message HRPAY99OC124 indicates that there was an issue when attempting to execute the payroll program. This error can arise from various causes, and resolving it typically involves a systematic approach to identify and fix the underlying issue. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration in the payroll settings or master data can lead to errors during payroll processing.
  Master Data Errors: Incomplete or incorrect employee master data (e.g., infotypes) can cause the payroll program to fail.
  Program Errors: Bugs or issues in the payroll program itself or in custom enhancements can lead to this error.
  Authorization Issues: Lack of proper authorizations for the user executing the payroll program can result in errors.
  Data Consistency Issues: Inconsistencies in the data, such as missing entries or incorrect relationships between infotypes, can trigger errors.
  Technical Issues: Problems with the underlying database or system performance can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the payroll configuration settings in the SAP system to ensure they are set up correctly.
  Review Master Data: Verify that all relevant employee master data is complete and accurate. Check infotypes related to payroll (e.g., IT0000, IT0001, IT0008).
  Analyze Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the issue.
  Debugging: If you have access, you can debug the payroll program to identify where the error occurs. This may require technical expertise.
  Check Authorizations: Ensure that the user executing the payroll program has the necessary authorizations to perform the action.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error.
  System Performance: Check the system performance and database status to ensure there are no underlying technical issues affecting the payroll run.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PC00_MXX_CALC (for payroll calculation) and PC00_MXX_CEDT (for payroll results).
  SAP Help Portal: Utilize the SAP Help Portal for documentation related to payroll processing and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.