How To Fix HRMSS_CATS_APPR_WDA019 - Employees without e-mail ID do not receive reminders: contact admin.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRMSS_CATS_APPR_WDA - Message class for MSS WDA CATS Applications

• Message number: 019

• Message text: Employees without e-mail ID do not receive reminders: contact admin.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Employees who have not maintained an e-mail ID in the system do not
receive reminders. These employees are indicated by a greyed-out mail
icon. Contact your system administrator for more information.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRMSS_CATS_APPR_WDA019 - Employees without e-mail ID do not receive reminders: contact admin. ?

  The SAP error message HRMSS_CATS_APPR_WDA019 indicates that employees who do not have an email ID configured in the system will not receive reminders related to their tasks or approvals. This is particularly relevant in the context of the SAP system's workflow and notification features, which rely on email communication to alert users about pending actions.
  Cause:
  
  Missing Email ID: The primary cause of this error message is that the employee's master data does not include an email address. Without an email address, the system cannot send reminders or notifications.
  Configuration Issues: There may be issues in the configuration of the workflow or notification settings that prevent reminders from being sent to users without email addresses.
  User Role or Authorization: The user may not have the necessary roles or authorizations to receive notifications, although this is less likely to be the direct cause of this specific error message.
  
  Solution:
  
  
  Update Employee Master Data:
  
  Navigate to the employee's master data in the SAP system (usually through transaction codes like PA30 or PA40).
  Ensure that the email address field is filled in correctly for the employee in question.
  Save the changes.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration settings to ensure that reminders are set up correctly.
  Ensure that the notification settings are configured to handle cases where users do not have email addresses.
  
  
  
  User Role and Authorizations:
  
  Verify that the user has the appropriate roles and authorizations to receive notifications. This can be checked in the user management section of the SAP system.
  
  
  
  Contact System Administrator:
  
  If you are not able to resolve the issue, contact your SAP system administrator or support team. They can provide further assistance and check for any underlying issues in the system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal or documentation related to the specific module (e.g., SAP HCM, SAP SuccessFactors) for more information on email notifications and workflows.
  Testing: After making changes, conduct tests to ensure that reminders are being sent correctly to employees with email addresses and that the issue is resolved for those without.
  
  By addressing the missing email ID and ensuring proper configuration, you should be able to resolve the error message and enable the reminder functionality for all employees.