How To Fix HRHAP00_DOC_PA170 - Display manager document not possible, manager not available

SAP Error Message - Details

• Message type: E = Error

• Message class: HRHAP00_DOC_PA - HR-HAP: Appraisal Document - Personnel Administration

• Message number: 170

• Message text: Display manager document not possible, manager not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRHAP00_DOC_PA170 - Display manager document not possible, manager not available ?

  The SAP error message "HRHAP00_DOC_PA170 Display manager document not possible, manager not available" typically occurs in the context of the SAP HCM (Human Capital Management) module, particularly when dealing with the Manager Self-Service (MSS) functionalities. This error indicates that the system is unable to display a document related to a manager because the manager is not available in the system.
  Causes:
  
  Manager Not Assigned: The employee may not have a manager assigned in the organizational structure.
  Incorrect Organizational Structure: There may be issues with the organizational structure or hierarchy, leading to the system not recognizing the manager.
  User Authorization: The user may not have the necessary authorizations to view the manager's documents.
  Data Inconsistencies: There could be inconsistencies in the employee's data, such as missing or incorrect infotype records (e.g., infotype 0001 for Organizational Assignment).
  Manager's Status: The manager may be inactive or not available in the system due to various reasons (e.g., termination, leave).
  
  Solutions:
  
  
  Check Manager Assignment:
  
  Verify that the employee has a manager assigned in the organizational structure. You can check this in the employee's infotype records (e.g., infotype 0001).
  
  
  
  Review Organizational Structure:
  
  Ensure that the organizational structure is correctly set up and that the manager exists in the system. You can use transaction codes like PPOME or PPOSE to visualize the organizational structure.
  
  
  
  Check User Authorizations:
  
  Ensure that the user trying to access the document has the necessary authorizations. This may involve checking roles and profiles assigned to the user.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the employee's data to ensure that all necessary infotypes are correctly filled out and that there are no missing records.
  
  
  
  Manager's Status:
  
  Check the status of the manager in the system. If the manager is inactive, you may need to reassign the employee to a different manager or reactivate the current manager.
  
  
  
  Consult with HR or IT Support:
  
  If the issue persists, it may be necessary to consult with your HR or IT support team to investigate further and resolve any underlying issues.
  
  
  
  Related Information:
  
  Infotypes: Familiarize yourself with relevant infotypes, especially infotype 0001 (Organizational Assignment) and infotype 0002 (Personal Data).
  Transaction Codes: Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check employee records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to Manager Self-Service and organizational management for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.