How To Fix HREIC_APPL424 - Sender e-mail address could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 424

• Message text: Sender e-mail address could not be determined

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL424 - Sender e-mail address could not be determined ?

  The SAP error message HREIC_APPL424 indicates that the system is unable to determine the sender's email address when trying to send an email notification or message. This can occur in various scenarios, such as when sending emails from workflows, notifications, or other automated processes within the SAP system.
  Causes:
  
  Missing User Email Address: The user profile for the sender may not have an email address assigned in the SAP system.
  Incorrect User Configuration: The user may not be properly configured in the system, or the user type may not support email sending.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system, such as SMTP settings not being correctly set up.
  Authorization Issues: The user may not have the necessary authorizations to send emails.
  System Settings: The system settings for email notifications may not be properly configured.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance) and check the user profile of the sender.
  Ensure that the email address is correctly entered in the "Address" tab.
  
  
  
  Verify User Type:
  
  Ensure that the user type is set correctly (e.g., dialog user) and that it supports email sending.
  
  
  
  Email Configuration:
  
  Check the SMTP configuration in transaction SCOT (SAPconnect: Administration).
  Ensure that the SMTP node is configured correctly and that the email sending settings are properly set up.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to send emails. This may involve checking roles and authorizations assigned to the user.
  
  
  
  System Settings:
  
  Review the system settings related to email notifications and ensure that they are configured correctly.
  
  
  
  Testing Email Sending:
  
  You can test the email sending functionality using transaction SOST (SAPconnect: Send Requests) to see if there are any errors in the email sending process.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect: Administration
  SOST: SAPconnect: Send Requests
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring email settings and user profiles.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the HREIC_APPL424 error message.