How To Fix HRBENUSCOBRA020 - Unable to find valid Family/Related Person infotype

HRBENUSCOBRA020 - Overview

• Message type: E = Error

• Message class: HRBENUSCOBRA - Error Messages for Benefits - COBRA (US)

• Message number: 020

• Message text: Unable to find valid Family/Related Person infotype

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

HRBENUSCOBRA020 - Details

• The SAP error message HRBENUSCOBRA020 indicates that the system is unable to find a valid Family/Related Person infotype for a specific employee. This error typically arises in the context of COBRA (Consolidated Omnibus Budget Reconciliation Act) administration, where the system needs to access family or related person data to process COBRA benefits.
  
  Cause:
  
  Missing Infotype Data: The most common cause is that the relevant infotype (usually Infotype 0021 - Family/Related Person) is missing or not properly maintained for the employee in question.
  Incorrect Employee Number: The employee number being processed may not correspond to an active employee or may have been entered incorrectly.
  Data Inconsistencies: There may be inconsistencies or errors in the employee's master data that prevent the system from retrieving the necessary information.
  Authorization Issues: The user may not have the necessary authorizations to view or access the Family/Related Person infotype data.
  
  
  Solution:
  
  
  Check Infotype Data:
  
  Go to the employee's master data (Transaction PA20 or PA30).
  Check