How To Fix HRBENUSCOBRA020 - Unable to find valid Family/Related Person infotype

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBENUSCOBRA - Error Messages for Benefits - COBRA (US)

• Message number: 020

• Message text: Unable to find valid Family/Related Person infotype

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRBENUSCOBRA020 - Unable to find valid Family/Related Person infotype ?

  The SAP error message HRBENUSCOBRA020 indicates that the system is unable to find a valid Family/Related Person infotype for a specific employee. This error typically arises in the context of COBRA (Consolidated Omnibus Budget Reconciliation Act) administration, where the system needs to access family or related person data to process COBRA benefits.
  Cause:
  
  Missing Infotype Data: The most common cause is that the relevant infotype (usually Infotype 0021 - Family/Related Person) is missing or not properly maintained for the employee in question.
  Incorrect Employee Number: The employee number being processed may not correspond to an active employee or may have been entered incorrectly.
  Data Inconsistencies: There may be inconsistencies or errors in the employee's master data that prevent the system from retrieving the necessary information.
  Authorization Issues: The user may not have the necessary authorizations to view or access the Family/Related Person infotype data.
  
  Solution:
  
  
  Check Infotype Data:
  
  Go to the employee's master data (Transaction PA20 or PA30).
  Check if Infotype 0021 (Family/Related Person) exists and is correctly filled out.
  If it is missing, you will need to create or update the infotype with the necessary family member details.
  
  
  
  Verify Employee Number:
  
  Ensure that the employee number you are processing is correct and corresponds to an active employee in the system.
  
  
  
  Review Data Consistency:
  
  Check for any inconsistencies in the employee's data that might affect the retrieval of the infotype.
  Ensure that all required fields in the infotype are filled out correctly.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the Family/Related Person infotype.
  If not, contact your SAP security administrator to grant the required permissions.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes or updates that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Infotype 0021: This infotype is used to maintain family and related person data in SAP HR. It is essential for various HR processes, including benefits administration.
  COBRA Administration: COBRA allows employees to continue their health insurance coverage after leaving employment. Proper maintenance of family-related data is crucial for compliance and accurate benefit processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and others that may be useful for troubleshooting.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.