How To Fix HRBENUSCOBRA009 - Birth date for & & & could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBENUSCOBRA - Error Messages for Benefits - COBRA (US)

• Message number: 009

• Message text: Birth date for & & & could not be determined

What causes this issue?

The system tried to detect qualifying COBRA events of the type <ZK>Loss
of dependent status</> by checking the applicable age limits for the
employee's dependents. However, the birth date of &V1& &V2& &V3& is
missing on the <LS>Family/Related Person</> infotype (0021/0106).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For the employee's &V1& &V2& &V3&, enter the birth date on infotype
<LS>Family/Related Person</> infotype (0021/0106). Alternatively,
deselect <ZK>Child's loss of dependent status</> in the list of
COBRA-relevant event types in the COBRA section of the <ZK>Benefits
Administration</> Implementation Guide, in the activity
<LS>Define Processing Parameters</>.
INCLUDE BEN_MESS_NAVIGATE_TO_IMG OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBENUSCOBRA009 - Birth date for & & & could not be determined ?

  The SAP error message HRBENUSCOBRA009 typically occurs in the context of the COBRA (Consolidated Omnibus Budget Reconciliation Act) benefits administration module within SAP HR (Human Resources). This error indicates that the system is unable to determine the birth date for a specific employee or dependent, which is necessary for processing COBRA-related benefits.
  Cause:
  
  
  Missing Data: The most common cause of this error is that the birth date for the employee or dependent is not maintained in the system. This could be due to incomplete employee records or missing data in the infotype (e.g., Infotype 0021 for family/related persons).
  
  
  Incorrect Data Entry: There may be a data entry error where the birth date was entered incorrectly or in an unexpected format.
  
  
  Data Migration Issues: If the data was migrated from another system, there may have been issues during the migration process that resulted in missing or incorrect birth date information.
  
  
  Configuration Issues: There could be configuration issues in the COBRA processing settings that affect how the system retrieves and processes employee data.
  
  
  Solution:
  
  
  Check Employee Data: Verify that the birth date for the employee and any dependents is correctly entered in the relevant infotypes. You can do this by navigating to the employee's master data and checking Infotype 0021 (Family/Related Persons) or Infotype 0002 (Personal Data).
  
  
  Update Missing Information: If the birth date is missing, update the employee or dependent records with the correct birth date information.
  
  
  Review Data Migration: If the issue arose after a data migration, review the migration logs and ensure that all necessary data was transferred correctly. Correct any discrepancies found.
  
  
  Check Configuration: Review the COBRA configuration settings in SAP to ensure that they are set up correctly to retrieve and process employee data.
  
  
  Testing: After making the necessary updates, test the COBRA processing again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes in SAP HR, particularly those related to personal data and family members.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the appropriate permissions to view and edit employee data in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP HR support team or reach out to SAP support for further assistance.