How To Fix HRBEN00VIEWS131 - COBRA letter and enrollment form: both Office or both SAPScript

HRBEN00VIEWS131 - Overview

• Message type: E = Error

• Message class: HRBEN00VIEWS - Error Messages for Benefits - Views

• Message number: 131

• Message text: COBRA letter and enrollment form: both Office or both SAPScript

What causes this issue?

You tried to set up an office template for the COBRA letter and a
SAPScript template for the COBRA enrollment form, or vice versa.
However, COBRA enrollment can only be processed if the COBRA letter and
enrollment form are both either office or SAPScript templates. It is
not possible to set up a mixed configuration of office and SAPScript.

System Response

The system rejects your template configuration.

How to fix this error?

Set up the COBRA letter and the COBRA enrollment form as either both
office or both SAPScript templates.

Error message extract from SAP system. Copyright SAP SE.

HRBEN00VIEWS131 - Details

• The SAP error message HRBEN00VIEWS131 typically relates to issues with generating COBRA (Consolidated Omnibus Budget Reconciliation Act) letters and enrollment forms in the SAP HR module. This error indicates that there is a configuration problem with the output forms, specifically that both the COBRA letter and the enrollment form are set to use either Office or SAPscript, which is not allowed.
  
  Cause:
  
  Configuration Issue: The system is configured to use the same output type (either Office or SAPscript) for both the COBRA letter and the enrollment form, which is not supported.
  Output Type Settings: The output types for COBRA letters and enrollment forms may not be correctly defined in the system.
  Form Assignment: The forms assigned to the output types may not be compatible or correctly set up.
  
  
  Solution:
  
  
  Check Output Type Configuration:
  
  Go to the transaction code SPAD (Spool Administration) to check the output device settings.
  Ensure that the output types for COBRA letters and enrollment forms