How To Fix HRAU_SUST031 - Member telephone number is missing for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: HRAU_SUST - HR AU: Message Class for Super Stream

• Message number: 031

• Message text: Member telephone number is missing for &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRAU_SUST031 - Member telephone number is missing for &1 ?

  The SAP error message HRAU_SUST031 indicates that a member's telephone number is missing in the system. This error typically arises in the context of HR (Human Resources) or employee management modules where contact information is essential for communication and record-keeping.
  Cause:
  The error occurs when the system attempts to process a member's data (indicated by &1, which is a placeholder for the member's identifier) but finds that the telephone number field is empty or not filled in. This can happen due to:
  
  Incomplete Data Entry: The member's profile was not fully completed during data entry.
  Data Migration Issues: If data was migrated from another system, some fields may not have been populated correctly.
  System Configuration: The system may require a telephone number for certain processes, and if it is not configured to allow empty fields, this error will trigger.
  
  Solution:
  To resolve the HRAU_SUST031 error, you can take the following steps:
  
  
  Check Member Data: 
  
  Navigate to the member's profile in the SAP system.
  Verify if the telephone number field is indeed empty.
  
  
  
  Update Telephone Number:
  
  If the telephone number is missing, enter the required information in the appropriate field.
  Save the changes to the member's profile.
  
  
  
  Review Data Entry Procedures:
  
  Ensure that data entry procedures are followed correctly to prevent missing information in the future.
  Consider implementing validation checks to ensure that critical fields like telephone numbers are filled out.
  
  
  
  Data Migration Review:
  
  If this issue arose after a data migration, review the migration process to ensure that all necessary fields were populated correctly.
  You may need to run scripts or reports to identify and fill in missing data for multiple members.
  
  
  
  Consult Documentation:
  
  Check SAP documentation or support resources for any specific configurations or requirements related to member data.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you need further assistance, consider reaching out to SAP support for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like PA30 (Maintain HR Master Data) to access and update employee information.
  Field Requirements: Review the configuration settings in the SAP system to understand which fields are mandatory and how they are validated.
  User Training: Provide training for users who enter data into the system to ensure they understand the importance of completing all required fields.
  
  By following these steps, you should be able to resolve the HRAU_SUST031 error and ensure that member telephone numbers are properly recorded in the system.