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How To Fix HR_OM_PROXY012 - Unable to retrieve the data. Please contact System.


SAP Error Message - Details

  • Message type: E = Error

  • Message class: HR_OM_PROXY - Messages for OM proxy implementation

  • Message number: 012

  • Message text: Unable to retrieve the data. Please contact System.

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message HR_OM_PROXY012 - Unable to retrieve the data. Please contact System. ?

    The SAP error message HR_OM_PROXY012: Unable to retrieve the data. Please contact System typically occurs in the context of the Organizational Management (OM) module within SAP HR (Human Resources). This error indicates that the system is unable to fetch the required data, which can be due to various reasons. Here are some common causes, potential solutions, and related information:

    Causes:

    1. Authorization Issues: The user may not have the necessary permissions to access the data.
    2. Data Consistency Issues: There may be inconsistencies or corruption in the data within the Organizational Management structure.
    3. System Configuration: Incorrect configuration settings in the OM module can lead to data retrieval issues.
    4. Technical Issues: There may be underlying technical problems, such as issues with the database or network connectivity.
    5. Missing Data: The data that the system is trying to retrieve may not exist or may have been deleted.

    Solutions:

    1. Check Authorizations:

      • Ensure that the user has the appropriate authorizations to access the required data. This can be done by checking the user roles and authorizations in transaction code PFCG.
    2. Data Consistency Check:

      • Use transaction code PPOME or PP01 to check the organizational structure for any inconsistencies. You can also run consistency checks using transaction RHINTE00 to identify and resolve any issues.
    3. Review Configuration:

      • Verify the configuration settings in the OM module. Ensure that all necessary settings are correctly configured and that there are no missing entries.
    4. Check System Logs:

      • Review the system logs (transaction SM21) for any related error messages or warnings that could provide more context about the issue.
    5. Database Check:

      • If the issue persists, check the database for any corruption or issues. This may require the assistance of a database administrator.
    6. Contact SAP Support:

      • If none of the above solutions resolve the issue, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.

    Related Information:

    • Transaction Codes:

      • PFCG: Role Maintenance
      • PPOME: Change Organizational Unit
      • PP01: Maintain Plan
      • RHINTE00: Consistency Check for HR Master Data
      • SM21: System Log
    • Documentation: Refer to SAP Help Portal or SAP Notes for specific guidance related to the error message and troubleshooting steps.

    • User Forums: Consider checking SAP community forums or other user groups for similar issues and solutions shared by other users.

    By following these steps, you should be able to diagnose and potentially resolve the HR_OM_PROXY012 error in your SAP system.

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